No customer email address? No Problem!

“I’d love to send out RealSatisfied survey’s but my agents don’t always enter the customer email address into our system.” This is a comment we have heard from time to time – we decided to do something about it. Now when you create a RealSatisfied survey invitation (a single invite or through our API) the customer email address is no longer a required field. Invitations that are missing an email address are now first routed to the Agent responsible to provide the customer email address before being sent off to the customer. Simple right? An email is sent to the